Careers

Position Summary: 

The Front Desk Agent is responsible for taking resort reservations, checking guests in and out, taking resort payments and responding to guests' questions and concerns

Key Accountabilities:

• Provides outstanding service excellence to guests
• Takes resort reservations in person or by phone in the absence of the Switchboard/Reservations Operator
• Greets, enters and confirms guests in the system, arranges payment, allocates rooms, etc.
• Ensures guests' luggage reaches the room or is stored in storage
• Informs guests' about hotel policies and procedures
• Provides tourist information to guests' and provides information on the resorts features and specials
• Place guests' valuables in the safe if required
• Coordinates guests' laundry, dry cleaning, shoe shining, room service and promotes other services
• Ensures mail messages, faxes, etc. reach the guest
• Prepares guests' bills, explains charges and collects payment
• Balances daily transactions at the end of every shift
• Manages other initiatives or duties as required

Education and Qualification Requirements

• High School Diploma or suitable combination of education and experience; hotel or hospitality education preferred
• Excellent communication skills; both written and verbal
• Computer literacy in MS Office; hotel reservation software an asset
• Minimum 2 to 3 years of experience in front desk; 4-star resort experience preferred
• First Nations experience an asset
• Other languages an asset
• Criminal Record Clearance mandatory

Regular resort/hotel environment, non-traditional work hours

Special Working Conditions

The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department. Every team member will follow and support the Core Values, Mission and Guiding Principles of the Stoney Nakoda Resort

Compliance Requirements

• Every team member must comply with all requirements of the corporate policies
• Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.
• Adhering to all company and regulatory policies as they relate to functions of the position.

To Apply:

Please send your resume to careers@stoneynakodaresort.com or complete an online application form at www.stoneynakodaresort.com.

Reports To: 

Security/Surveillance Manager

Position Summary: 

The Security Officer is responsible for the overall security of guests, employees, volunteers and facility assets.

Key Accountabilities:

• Welcomes guests
• Protects guests, employees, volunteers and facility assets in assigned area
• Enforces all house policies and AGLC Terms and Conditions
• Enforces restriction of minors, liquor provisions and service
• Manages crowd control
• Provides assistance gaming employees in monitoring suspicious activities
• Records activities in Security Log; writes discrepancy reports
• Reports all incidences to the Security/Surveillance Manager
• Responds and resolves issues and escalates as required 
• Manages other initiatives or duties as required

Education and Qualification Requirements

• Grade 10 education or suitable combination of education and experience
• Excellent communication skills; both written and verbal
• Computer literacy in MS Office
• Minimum 1 years of security experience preferred: ASIP an asset; First Aid level 1 or 2
• Experience in casino gaming disciplines, CCTV equipment and monitoring systems preferred; hotel security experience
• First Nations experience an asset
• Other languages an asset
• Criminal Record Clearance mandatory

Work Environment Considerations

Regular casino/hotel environment, non-traditional work hours, standing for long periods of time.  The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department. Every team member will follow and support the Core Values, Mission and Guiding Principles of the Stoney Nakoda Resort

Compliance Requirements

• Every team member must comply with all requirements of the corporate policies
• Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.
• Adhering to all company and regulatory policies as they relate to functions of the position.

Licensing or Certification Requirements

For positions that require special certification; the appropriate level of certification will be maintained. Meets requirements to be registered with AGLC and maintains valid AGLC License

To Apply:

Please send your resume to careers@stoneynakodaresort.com or complete an online application form at www.stoneynakodaresort.com.

Position Summary: 

Hotel Room Attendant are responsible for providing guests with a comfortable and clean environment while delivering service excellence

Key Accountabilities:

• Changes linens and towels daily or as requested by guests in accordance with our Green Program
• Replaces and refills used items and toiletries
• Vacuums carpets and washes floors as per company standards
• Cleans bathrooms
• Knows proper cleaning methods and the use of chemicals
• Stocks carts daily and advises the Housekeeping Manager when supplies are low
• Takes guest's dry cleaning to the housekeeping office for pick up
• Reports room and hotel deficiencies to the Housekeeping Manager
• Cleans general hotel areas including hallways, elevators, windows and ledges, ashtrays, etc.
• Working in the laundry room
• Maintains a duties checklist daily of work performed
• Manages other initiatives or duties as required

Education and Qualification Requirements:

• Grade 12 education or suitable combination of education and experience
• Good communication skills; both written and verbal
• Minimum 1 year of experience in hotel/motel housekeeping
• Criminal Record Clearance mandatory

Work Environment Considerations:

Regular hotel environment, non-traditional work hours, physically fit to carry, lift, bend and stretch, long periods of standing, uniform required, fast-paced job duties

To Apply:

Please send your resume to careers@stoneynakodaresort.com or complete an online application form at www.stoneynakodaresort.com.

Position Summary: 

The Server is responsible for serving guests at an outlet while providing outstanding guest service excellence. This could include casino floor, buffet, lounge, fine dining, banquets or room service.

Key Accountabilities:

• Welcomes guests to table
• Ensures the quality of the food and service
• Stocks and cleans as assigned
• Ensures beverages are prepared according to house policies and adheres to all Liquor and Health policies
• Settles guests accounts
• Assists in reducing costs and waste
• Practices up-selling techniques to increase revenues
• Assists with the daily management of Food and Liquor Inventory Systems
• Manages other initiatives or duties as required

Education and Qualification Requirements

• Grade 12 education or suitable combination of education and experience
• Excellent communication skills; both written and verbal
• Computer system literacy: POS experience
• ProServe licence required prior to start
• Minimum one year serving experience
• Other languages an asset
• Criminal Record Clearance mandatory

Work Environment Considerations

Regular  and restaurant environment, non-traditional work hours, standing and walking for long periods of time; lifting and carrying

To Apply:

Please send your resume to careers@stoneynakodaresort.com or complete an online application form at www.stoneynakodaresort.com.

Position Summary: 

Custodians are responsible to perform cleaning duties to maintain the highest standards of cleanliness in the Public and employee spaces of our property.

Key Accountabilities:

• Cleans all areas of the property as assigned
• Services, cleans and supplies all restrooms
• Cleans and polishes furniture, fixtures and equipment
• Cleans windows and glass
• Steam cleans and shampoos carpets
• Assist with light snow removal at entrances
• Gathers and empties trash
• Responds to requests for cleaning services from management
• Manages other initiatives or duties as required

Education and Qualification Requirements

• Grade 9 education or suitable combination of education and experience
• Good communication skills; both written and verbal
• Minimum 6 months work experience
• First Nations experience an asset
• Other languages an asset
• ASIP. WHMIS and First Aid an asset
• Criminal Record Clearance mandatory

Work Environment Considerations

• Regular work environment, non-traditional work hours, Standing for long periods of time, carrying, lifting, bending and stretching

Special Working Conditions

The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department. Every team member will follow and support the Core Values, Mission and Guiding Principles of the Stoney Nakoda Resort

Compliance Requirements

• Every team member must comply with all requirements of the corporate policies
• Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.
• Adhering to all company and regulatory policies as they relate to functions of the position.

To Apply:

Please send your resume to careers@stoneynakodaresort.com or complete an online application form at www.stoneynakodaresort.com.

Title

Dishwasher

Profile

Hourly

Department

Culinary

Reports To

Chef de Partie

Position Summary:

The Dishwasher is responsible for the cleanliness of all kitchen areas and equipment.

Key Accountabilities:

· Processes all dishware, flatware and glassware as per company standards

· Ensures minimum damage by proper care and handling

· Cleans and sanitizes all kitchen areas and equipment after use

· Reports deficiencies to the Chef de Partie

· Other duties as required

Education and Qualification Requirements

· Grade 8 education or suitable combination of education and experience

· Good communication skills; both written and verbal

· Minimum 6 months work experience

· First Nations experience an asset

· Other languages an asset

· Criminal Record Clearance mandatory

Work Environment Considerations

· Regular kitchen environment, non-traditional work hours, exposure to heat and cold, risks of cuts and burns

Special Working Conditions

The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department. Every team member will follow and support the Core Values, Mission and Guiding Principles of the Stoney Nakoda Resort

Job Types: Full-time, Part-time, Permanent

Position Summary:

The Dealer is responsible for dealing cards to guests in accordance with AGLC Terms and

Conditions while providing outstanding guest service excellence.

Key Accountabilities:

· Welcomes guests to the table

· Deals cards as per AGLC Terms and Conditions

· Provides outstanding guest service excellence

· Responds to guest issues and escalates as required

· Monitors chips and cash

· Ensures the integrity of the game

· Observes problematic gaming guest behavior and reports to the Pit Supervisor

· Other duties as required

Education and Qualification Requirements

· Grade 10 education or suitable combination of education and experience

· Excellent communication skills; both written and verbal

· Computer literacy in MS Office

· Minimum 12 months work experience; dealing experience an asset

· Criminal Record Clearance mandatory

Work Environment Considerations

· Regular casino environment, non-traditional work hours, standing for long periods of

time

Special Working Conditions

The Company is committed to sound internal control policies and practices. Every team

member will follow the internal control practices required of their position and department.

Every team member will follow and support the Core Values, Mission and Guiding

Principles of the Stoney Nakoda Resort

Position Summary:

The Slot Attendant is responsible for monitoring the gaming floor and providing exceptional

guest service excellence as well as handling cash transactions in accordance with AGLC

Terms and Conditions.

Key Accountabilities:

· Provides exceptional guest service excellence

· Monitors the gaming floor to ensure slot integrity

· Provides basic technical support for slot machines; machine malfunction diagnosis

· Administers hand pays and jackpots and bill exchanges

· Manages own cash float

· Verifies cash counts

· Responds to and resolves guest issues; escalates as required

· Identifies and reports counterfeit bills

· Manages other initiatives or duties as required

Education and Qualification Requirements

· Grade 10 education or suitable combination of education and experience

· Excellent communication skills; both written and verbal

· Computer literacy in MS Office an asset

· Minimum 6 months of work experience: previous slot operations experience an asset

· First Nations experience an asset

· Other languages an asset

· Criminal Record Clearance mandatory

Work Environment Considerations

· Regular casino environment, non-traditional work hours, standing for large periods of

time, money handling

Special Working Conditions

The Company is committed to sound internal control policies and practices. Every team

member will follow the internal control practices required of their position and department.

Every team member will follow and support the Core Values, Mission and Guiding Principles

of the Stoney Nakoda Resort

Compliance Requirements · Every team member must comply with all requirements of the corporate policies · Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible. · Adhering to all company and regulatory policies as they relate to functions of the position.

Licensing or Certification Requirements

For positions that require special certification; the appropriate level of certification will be

maintained. This position requires AGLC Registration and must maintain a valid AGLC

License.