**Experience a MUST, wage will be determined by level of experience of individual**

KEY ACCOUNTABILITIES:

• Provides outstanding services excellence to guests
• Takes resort reservations in person or by phone in the absence of the Switchboard/Reservations Operator
• Greets, enters and confirms guests in the system, arranges payment, allocates rooms, etc.
• Ensures guests' luggage reaches the room or is stored in storage
• Informs guests about hotel policies and procedures
• Provides tourist information to guests and provides information on the resort's features and specials
• Performs cashiering, cashing traveller's cheques and exchanges foreign currency
• Places guest's valuables in safe when required
• Coordinates guest's laundry, dry cleaning, shoe shining, room service and promotes other services
• Ensures e-mail, mail, fax messages reach the quest
• Prepares guest's bills, explains charges and collects payment
• Balances daily transactions at the end of every shift
• Manages other initiatives or duties as required

EDUCATION AND QUALIFICATION REQUIREMENTS

• High School Diploma or suitable combination of education and experience; hotel or hospitality education preferred
• Excellent communication skills; both written and verbal
• Computer literacy in MS Office; hotel reservation software and asset
• MInimum 2 to3 years experience in Front Desk; 4-star experience preferred
• First Nations Experience an asset
• Other languages an asset
• Criminal Record clearance mandatory

WORK ENVIRONMENT CONSIDERATIONS

• Regular resort/hotel environment, non-traditional work hours

SPECIAL WORKING CONDITIONS

The company is committed to sound internal control policies and practices.  Every team member will follow the internal control practices required of their position and department.  Every Team member will follow and support the Core Values, Mission and Guiding Principles of the Stoney Nakoda Resort.

COMPLIANCE REQUIREMENTS

• All team members must comply with all requirements of the corporate policies
• Every  team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible
• Adhering to all company and regulator policies as they relate to functions of the position